Is the store heated or humidity-controlled?

Ask us about your specific consignment and we will tell you exactly what the arrangement offers. Where it is not right for what you own, we will say so rather than take the booking.

How long can things stay?

As long as the gap runs — a single night between a load and a delivery, or months while building work finishes.

Can we get at our things?

With reasonable notice. Say so before collection if you expect regular access and the load is stacked to suit.

Goods in store are covered to the level your storage agreement states, subject to the exclusions written there. Declare anything of unusual value before collection.

Should we store while the floors are done?

Almost always. Moving a household into a house with work still running is the most avoidable mess in this business, and a short hold costs far less than it looks.

Can you deliver to a different address?

Yes. On most of these jobs that is the point — the destination did not exist or was not ready when the goods were collected.

Held or leaving · E

Held, and in what conditions

Most storage pages tell you that goods are held securely and stop there. On a load that includes veneered, inlaid or unsealed timber the more useful question is what conditions they are held in, and that deserves a straight answer rather than a reassuring one.

A modern flat-pack wardrobe and a nineteenth-century veneered chest do not want the same environment.

How storage works here

Collected once Loaded at the property by the crew who will deliver it later.

Listed at the door The inventory is made where the goods are, not afterwards from memory.

Described, not counted Contents described, so the list still means something months later.

Conditions stated What the arrangement offers, plainly, including what it does not.

Access by arrangement Reaching held goods is possible with reasonable notice.

Partial release Some now and some later, planned at collection rather than improvised.

Why the conditions question matters here

Old timber moves with humidity. Veneer lifts, joints open, inlay cracks and unsealed surfaces take up moisture from the air around them. Over a short hold none of that matters; over a long one in the wrong conditions it can.

So we ask what is in the load before quoting storage, and where a consignment genuinely needs conditions we cannot offer, we will say so and point you at somebody who specialises rather than take the booking.

The list is the product

Storage without an inventory is a container you cannot see into. Ours is made at the property as the vehicle is loaded, and it describes contents rather than counting cartons.

On a load containing anything of age or value that distinction matters twice over: once for you, and once for an insurer who will want to know what was there rather than how many boxes there were.

What a hold is usually for

A chain that has not released. A purchase completing after a sale. Building work at the far end — very common in this district, where people buy an old house and want the floors done before the furniture arrives.

That last one is worth planning deliberately. Delivering a household into a house with a floor half laid is a worse outcome than a short hold, and it is the single most avoidable mess we see.

What cannot be held

Nothing hazardous, nothing perishable, nothing alive. Money, documents, passports and jewellery stay with you — a store is not somewhere you can call in on at short notice, and those are exactly the things people need unexpectedly.

Held, and in what conditions

Questions about held, and in what conditions

Is the store heated or humidity-controlled?: Ask us about your specific consignment and we will tell you exactly what the arrangement offers. Where it is not right for what you own, we will say so rather than take the booking.
How long can things stay?: As long as the gap runs — a single night between a load and a delivery, or months while building work finishes.
Can we get at our things?: With reasonable notice. Say so before collection if you expect regular access and the load is stacked to suit.
Is it insured?: Goods in store are covered to the level your storage agreement states, subject to the exclusions written there. Declare anything of unusual value before collection.
Should we store while the floors are done?: Almost always. Moving a household into a house with work still running is the most avoidable mess in this business, and a short hold costs far less than it looks.
Can you deliver to a different address?: Yes. On most of these jobs that is the point — the destination did not exist or was not ready when the goods were collected.

What is the house made of?

Both addresses, and roughly when the one you are leaving was built. That second answer tells us which category you are in and what the day needs.

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